Alien Rides Reviews

Alien Rides is a company that specializes in personal electric vehicles. They offer a variety of products including electric scooters, unicycles, and e-bikes. They are known for their high-quality products and offer a best-in-class warranty plan that includes parts and labor reimbursement. Alien Rides was originally founded to provide content on personal electric vehicles through a YouTube channel, which has grown to become a leading channel in electric transportation. They have storefronts in San Francisco and Las Vegas where customers can find their electric scooters, unicycles, parts, and accessories. They also work closely with manufacturers and sellers to improve the personal electric vehicle landscape. A portion of their profits is donated to various non-profits and local rider clubs, and they hope to lobby to improve infrastructure for personal electric vehicles in the future.

AlienRides.com is a leading source for personal electric vehicles (PEVs), repair services, and comprehensive content. The company started with a small YouTube channel putting out video reviews, impressions, and tips on PEVs, and over the years, it has become the number 1 channel in all things electric transportation.

In addition to providing content, Alien Rides also offers repair and modification services for every make and model of electric vehicle through PEV Works in San Francisco. They aim to find the root cause of the most common issues, not just to fix them in the moment, but to keep those problems from returning.

Furthermore, Alien Rides sells high-quality PEVs with better support than any other dealer. With their experience maintaining and reviewing personal electric vehicles, they realized they can find the highest quality PEVs and offer the best warranty out there. Therefore, they created a hassle-free, industry-leading, full 2-year warranty. Their goal is to provide the best possible product and service, and they hope that you join them on their mission to advance PEVs around the world.

The website is considered safe for consumers to access, with a valid SSL certificate and a high trust rating. However, the identity of the website owner is hidden. The website offers payment methods which offer a "money back services". Online shopping features were detected and the site has been set-up several years ago. The website has a "registered till" date far in the future.

Please note that this information is based on an analysis of facts found online in public sources. As the analysis of the website is done automatically, it is always recommended to do your own checking as well to make sure the website is safe to use.

You can contact Alien Rides for support through the following ways: Their main phone line is (415) 289-9676. Please note that they do not accept text messages. You can also use the chat function located at the bottom right of their website or send them a ticket. Their operating hours are Monday - Friday (9AM - 5PM) and Saturday - Sunday (9AM - 4PM) PST time. They often monitor after-hours and will do their best to get back to you as soon as possible.

The website alienrides.com supports payment methods that offer a money-back guarantee such as Alipay, Mastercard, Paypal, and Visa. This money-back guarantee is not 100% secure, but it does allow consumers in most cases to get their money back if the product is not delivered or proves to be fake. Please note that this information might have changed after my last update in 2021. For the most accurate and up-to-date information, please visit the official website.

The refund and return policy of Alien Rides is as follows: If you are unsatisfied with any vehicle purchase, you can return it within 14 days from delivery. Cancellation fees apply. Return eligibility starts from the date of delivery. Alien Rides will pay return shipping costs if the return is a cause of their error. If you purchase an item and that item goes on sale by them, they allow a 14-day price matching policy. Most items and reservations are subject to a restocking or cancellation fee of 10% of the order total plus shipping costs. Before a return, the customer must have written approval of said return from Alien Rides. All original packaging materials must be supplied with the return. If the vehicle has been used or ridden, returns are normally not allowed. If they agree, a return with a 20% restocking fee is applied if the vehicle has been used but is still in excellent condition and has less than 5 miles on the odometer. They will charge an additional 3.5% (Credit Card Processing Fee) on all items ordered online prior to shipping. Please note return processing can take on average anywhere from 10-30 days upon delivery back to them. If any vehicle stops working or has major issues within the first 5 miles on the odometer they will cover shipping both ways and resolve your issue or ship you a replacement vehicle promptly.

At Alien Rides, if you are unsatisfied with any vehicle purchase, you can return it within 14 days from delivery. They start return eligibility from the date of delivery. If the return is due to their error, they will pay return shipping costs. If you purchase an item and that item goes on sale by them, they allow a 14-day price matching policy. Alien Rides requires a signature for all items valued over $50. If you miss multiple delivery attempts by USPS or UPS and do not make an effort to resolve the situation, Alien Rides cannot be held responsible for any additional costs incurred in reshipping your item. A service charge of up to 15 percent may be added to items that need to be shipped out an additional time. Most items and reservations are subject to a restocking or cancellation fee of 10% of the order total + shipping costs. Before a return, the customer must have written approval of said return from Alien Rides. All original packaging materials are considered to be part of the final product and must be supplied with the return. If the vehicle has been used or ridden, returns are normally not allowed. If they agree, a return with a 20% restocking fee if the vehicle has been used but is still in excellent condition and has less than 5 miles on the odometer. If they receive the vehicle back and notice any damage, or missing materials they may reject the return and ship back to you at your cost. They will charge an additional 3.5% (Credit Card Processing Fee) on all items ordered online prior to shipping. Return processing can take on average anywhere from 10-30 days upon delivery back to them. If any vehicle stops working or has major issues within the first 5 miles on the odometer they will cover shipping both ways and resolve your issue or ship you a replacement vehicle promptly.

You can contact Alien Rides customer service in several ways. Their main phone line is (415) 289-9676. They operate on PST time and are available from Monday - Friday (9AM - 5PM) and Saturday - Sunday (9AM - 4PM). Please note that they do not accept text messages. Alternatively, you can use the chat function located at the bottom right of their website or send them a ticket. If you have a question about their offerings, you can fill out the form on their website and they will get back to you shortly. They often monitor after-hours and will do their best to respond as soon as possible.